Before the year of support included with a purchase of the VAST Platform (VA Smalltalk) lapses, we recommend purchasing a yearly support plan license. It helps ensure that your mission-critical systems are kept up-to-date and running smoothly.
Continuous software updates and technical support provide:
Standard | Premier | |
---|---|---|
Engineer-Staffed Technical Support There's no outsourced support at Instantiations. Get email-based support directly from the engineers developing and maintaining VAST. | ✓ | ✓ |
Software Updates Major version updates, new features, and bug fixes | ✓ | ✓ |
Early Customer Access Program (ECAP) Access pre-release versions of VAST: Check out new features and provide feedback before the next release | ✓ | ✓ |
Automatic Support Queue Elevation ? | — | ✓ |
3rd Party Technical Support ? | — | ✓ |
Discounted Rates for Custom Development and Consulting & Training | — | ✓ |
Support Coverage | Monday through Friday 9am to 6pm, US eastern time | Expanded Days/Hours [2] |
Plan Pricing | $2365 renewal per year [3] | Call or Email for Pricing |